Customer Service FAQ

We accept Visa, Mastercard and American Express.

We use modern security techniques to protect your personal and financial information.

At MobilityRules.com, security is provided by the best net commerce technology available. All sensitive information you enter during the online payment process, including credit card information, is encrypted while traveling the Internet.

• NOTE: Normal e-mail is not secure. Please remember that e-mail correspondence should never include sensitive information. Do not send payment information to Mobility Rules™ via e-mail.

Online payments for educational services are processed immediately. If you are placing a custom order, a Mobility Rules™ representative will contact you by the next business day to arrange a timeline for delivery. Most orders are shipped within 2-3 weeks.

Mobility Rules™ ships via the following methods (prepaid). If you are placing a custom order, a Mobility Rules™ representative will contact you by the next business day to arrange shipping details.

In the USA:
USPS (United States Postal Service)

Mobility Rules™ Tools & Materials - Refunds will be given promptly upon return of any defective items.

Education - No refunds can be given for education services and tests actually performed. Any cancellation received five or more business days prior to the start date of class will be fully refunded.

Students who cancel within the five days will be charged the full amount due. The class may be rescheduled under our Reschedule Policy (See below).

All rescheduling is on a space available basis.

Rescheduling is only applicable for the same course and version that was originally scheduled by the student.

Please provide a written request, via electronic mail, fax or mail, no less than (30) days prior to your current CMC expiration date. Your Membership will not be renewed.